Available modes for remote connections:

This connection type is available only at the Access Page.

When connected though the Admin mode, the supporter can see the remote desktop and takes control over the remote computer as soon as the connection starts.

The supportee can recover the control of the mouse and then or close the connection at any time.

See the menu options available for this connection.

How to access another PC.

This connection type is available only at the Access Page.

This mode does not require further authorizations to get full control. Remote users can access the desktop with no restrictions.

See the menu options available for this connection.

How to access another PC.

This connection type is available only at the Invite Page.

This mode will request the supportee to type a message for the supporter, that will have the chance to access his computer and help him out.

The supportee will be required to grant viewing access to the helper, who can also request  full control access if this further step is required.

The supportee can approve/deny this permission, and even recover the control or close the connection at any time.

How to get help through the Support mode.

This mode allows to watch the screen loaded up on a remote computer.

The remote user will not be able to restore minimized screens, or launch new programs.

Useful for Power Point presentations, remote classes, demonstrations, etc.

See the menu options available for this connection.

The chat mode allows to start a written communication with a user on a remote computer.

This conversation can be saved on a .txt file for future references.

This function is available also for Admin and Presentation modes.

See how the chat window looks like.

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