Accessing another PC is simple, even if it is on the other side of the world. Just launch SupportSmith and follow these steps:

1. Ask for the other PC's Agent ID and Computer Name. The Agent ID is a unique computer name that will appear on SupportSmith's main page, while the Computer Name can be found at "Start/Control Panel/System/Computer Name".

2. Complete the "Computer" and "Agent Id" fields and select the Connection Modes you wish to use:

Then click on the Connect button.

3. The "Connecting" dialog will appear, indicating that SupportSmith is trying to reach the other computer.

4. In order to connect, the remote PC will request your remote credentials.

Depending the settings selected by the owner, the remote PC will request you to type its password (a) or your network user information in order to access it (b).

a.

b.

5. After SupportSmith validated the credentials, the connection window will be loaded on your screen showing your status and the Name / ID of the remote computer on the upper left corner.

While the conection lasts, even if you disconnect the desktop view, the chat window will be enabled, but can be minimized/closed if required.

The connection window changes according the mode you are currently using. Each Connection Mode has its own menu:

In case you selected the Chat mode, only the chat window will be loaded.

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