Getting Help

Getting help is just a couple clicks away:

1. Ask for the other PC's Agent ID and Computer Name. The Agent ID is a unique computer name that will appear on SupportSmith's main page, while the Computer Name can be found at "Start/Control Panel/System/Computer Name".

2. Type these in the "Computer" and "Agent ID" fields, then select the Connection Mode for Support and press the "Send Invitation" button.

3. Type a message for your possible helper and click Ok.

A confirmation message will show you that the invitation to access your computer has been sent:

4. An alert will popup at the supporter's desktop, showing your help request.

5. As soon as the invitation is accepted the supporter will see your desktop and if required, might request your permission to take control of your PC in order to help you.