Access Page

When launching SupportSmith, the first page you see is the Access page.

Three fields are available to enter the information needed to proceed with the remote access:

Computer:

Enter the remote name. It can be found at "Start/Control Panel/System/Computer Name".

ID:

Provide the ID assigned to the computer you want to connect to. The ID is a unique computer name that will appear on SupportSmith's main page.

Mode:

On this page, the available modes are Admin, Remote Desktop, Presentation and Chat. See more information about Connection Modes.