General Page

The General Page includes the following configuration settings:

Manager settings

Run Manager at start up:

Check this option to run the Manager automatically at start up.

Connection Settings

Use Proxy Server:

Check this option to use a Proxy. From the Proxy Settings box you can either maintain Internet Explorer Proxy settings or define your own.

Accept Incoming LAN Connections:

This option is checked by default. Uncheck to deny access to incoming LAN connections.

Main Options

Access

Show/Hide the Access Page to enable/disable full access to remote computers using the Admin and Remote Desktop.

Invite

Show/Hide the Invite Page to enable/disable the invitation capability.

If this function is enabled, you must select whether to use SupportSmith or Remote Assistance.

Support

Show/Hide the Offering Help Page to enable/disable the creation of Ticket Numbers and Ticket Codes when offering assistance to other people.

Offer Ticket

Lets the supporter create the Ticket Number and Code.

Accept Ticket

Lets the supporter accept the Ticket Number and Code the supportee created.