After SupportSmith validated the credentials, the connection window will be loaded on your screen showing your status and the Name / ID of the remote computer on the upper left corner.

While the conection lasts, even if you disconnect the desktop view, the chat window will be enabled, but can be minimized/closed if required.

The connection window changes according the mode you are currently using. Each Connection Mode has its own menu:

In case you selected the Chat mode, only the chat window will be loaded.

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