Accepting a Ticket

Offer help by accepting the Ticket Number and Code and providing your supportee generated.

How to accept a ticket

1. To accept the Ticket Number and the Ticket Code you received from a supportee, complete the fields and press the "Connect" button.

2. A small window will appear showing a "Connecting..." status (on quite fast connections this window might dissapear quite fast).

3. As soon as the ticket is accepted the supporter will get connected to the remote computer, and pressing the "Connect" icon (a yellow ray) can actually see the remote desktop and can ask permission to take control of the remote PC.