Status Page

The Status Page, shows the status of the Connector and Agent components as well as the active Remote Desktop connections.

Service Status

The status dialog shows your services and their enabled/disabled status and the Agent connection status.

When your SupportSmith Agent is enabled and connected, you will see a brief note about the connection host, port and encryption type:

My Identification

SupportSmith captures this information automatically so you do not have to complete these identification fields.

Computer Name:

Here you can see the name assigned to your computer.

Agent ID:

Here you can see the Agent ID assigned to you. Each Agent ID is unique.

Preferred SupportSmith Connection Server

The Connection Server can be the same one the SupportSmith Broker Server uses. If you prefer to use your own Connection Server, uncheck the box to enable the Settings Configuration and complete the required information:

Server

Server Address: Enter the server's host.

Server Port: Determine which port should be used.

Public Address: Enter the server's public address, must be redirected to the server's host.

Public Port: Determine which port should be used.

Authentication Methods

Username: Enter the username required to log in.

Password: Enter the password required to log in.