Offer Help Page

This is the third and last page available on the SupportSmith Manager Dialog.

How to create a ticket

By providing someone with a ticket you can now create a private communication channel, valid for one session, keeping your computer information safe.

The ticket will act as a nickname, identifying your computer with a temporary mask and the supported person will never know your real computer information.

1. To obtain the Ticket number and the Ticket code you will provide to the person who receives the support press the "New Ticket" button.

2. A Ticket Number & Code will be generated, so you can provide your customer with it.

The screen will show the last Ticket generated until you press the "New Ticket" button again or you exit the application.