Features

SupportSmith is an integrated platform that offers Remote Control, Sharing and Support in the same package, that takes the anywhere-to-anyplace concept a step further by using state-of-the art security protocols and schemes:

•	Works behind firewalls, NAT routers and proxies

SupportSmith can route all the communications through firewalls, NAT and proxies. No special configuration is needed.

•	Unparalled security

SupportSmith uses SSH/2 protocol standard and Advanced Encryption Standard (AES) with 128 bits strength. See additional security features.

•	Optimal performance

SupportSmith can route Remote Control sessions to different Communications Servers based on the client location or specification, thus ensuring the best possible performance.

•	Integrated Remote Control Software

SupportSmith provides an integrated Remote Control software, that allows you to view and control any desktop.

•	Integrated Remote Support Procedures

SupportSmith gives you Get Help and Offer Help procedures, with customer ticket support.

•	Customer Module without installation

SupportSmith Customer Module does not require instalation.

•	Microsoft® Remote Destktop Add-in

Now, with SupportSmith and Microsoft Remote Desktop, you can securely control any desktop, no matter where it is located. SupportSmith extends Remote Desktop to get through firewalls, NAT and proxies, improving its security with SSH protocol.

•	Microsoft® Remote Assistance Add-in

SupportSmith enhances Microsoft Remote Assistance, providing a simple and straight-forward method of use and extending its connectivity over the internet.

•	Full On Site Deployment

SupportSmith is the first tool of its kind that not forces you to use third-party service. You don't need to worry about where your sensitive data is going through and don't need to pay monthly fees.

•	Scalable Insfraestructure

SupportSmith allows you to add Communication Servers to meet your specific needs.