Creating a Ticket

Offer help by creating a Ticket Number and Code and providing them to your supportee, either by phone, chat or email.

How to create a ticket

1. To obtain the Ticket Number and the Ticket Code you will provide to the suportee, just press the "New Ticket" button.

2. A Ticket Number & Code will be generated, so you can provide your customer with it.

The screen will show the last Ticket generated until you press the "New Ticket" button again or you exit the application.

3. Then provide your suportee with the Ticket Number & Code, as well as the link to open the SupportSmith Customer Module from http://www.cybelesoft.com/downloads/sscustomer.exe.

This is a single file that must be downloaded to the suportee PC, but does not require installation or writting permissions. Can be saved at Desktop or MyDocuments folder.

4. Once the download is fishished, just need to make a double click on it to load it up (or right click and then Open).

5. Enter the the Ticket Number and the Ticket Code, then press the "Get help" button.

6. An alert will popup at the supporter's desktop, showing the help request.

7. As soon as the invitation is accepted the supporter will access client's desktop and can ask permission to take control of the remote PC or watch the presentation.